Last Updated: 16 April 2026
TVR Healthcare ("we", "us", or "our") operates the website
https://tvrhealthcare.in/.
This Privacy Policy explains how we collect, use, disclose, and safeguard
your information when you visit our website or use our services.
Please read this policy carefully. If you disagree with its terms,
please discontinue use of our site.
1 Information We Collect
1.1 Personal Information You Provide
When you book an appointment, contact us, or use our services, we may collect:
- Full name and contact details (phone number, email address)
- Date of birth and gender
- Address and location information
- Health-related information you provide for booking purposes
- Appointment preferences and medical history (when relevant)
- Payment information (processed securely — we do not store card details)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website and search terms used
- Device type (mobile, desktop, tablet)
2 How We Use Your Information
We use the information we collect to:
- Schedule and confirm your medical appointments
- Deliver diagnostic test reports and medical results
- Send appointment reminders and follow-up communications
- Process payments for services rendered
- Improve our website and service quality
- Respond to your queries and provide customer support
- Comply with legal and regulatory requirements
- Send health tips and promotional content (only with your consent)
3 How We Share Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
-
With your treating doctors and specialists — to provide coordinated healthcare
-
With diagnostic laboratories — when tests are referred to partner labs
-
With payment processors — to complete financial transactions securely
-
With legal authorities — when required by law, court order, or government regulation
-
In a business transfer — if TVR Healthcare merges with or is acquired by another entity
4 Data Security
We implement appropriate technical and organisational security measures to protect
your personal information against unauthorised access, alteration, disclosure,
or destruction. These measures include:
- SSL encryption for all data transmitted through our website
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection and confidentiality
No method of internet transmission or electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your information,
we cannot guarantee its absolute security.
5 Cookies and Tracking
Our website uses cookies — small text files stored on your device — to enhance
your browsing experience. We use:
-
Essential cookies — required for the website to function properly
-
Analytics cookies — to understand how visitors use our site (Google Analytics)
-
Preference cookies — to remember your settings and choices
You can control cookie settings through your browser preferences.
Disabling cookies may affect some website functionality.
6 Your Rights
Under applicable data protection laws, you have the right to:
- Access — request a copy of your personal data we hold
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your data (subject to legal obligations)
- Portability — request transfer of your data to another provider
- Opt-out — unsubscribe from marketing communications at any time
- Withdraw consent — where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 9.
7 Data Retention
We retain your personal information for as long as necessary to provide our
services and comply with legal obligations. Medical records are retained in
accordance with applicable Indian healthcare regulations. When data is no longer
required, it is securely deleted or anonymised.
8 Third-Party Links
Our website may contain links to third-party websites. We are not responsible
for the privacy practices of those sites and encourage you to review their
privacy policies before providing any personal information.
9 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy
or your personal data, please contact us:
10 Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically.
Continued use of our website after changes constitutes acceptance
of the updated policy.