Terms of Service

1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and TVR Healthcare ("we", "us", or "our"), operating at 87B, Elliot Rd, Kolkata – 700016, West Bengal, India.

By visiting our website, booking an appointment, or using any of our diagnostic or healthcare services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2 Services We Provide

TVR Healthcare provides the following services:

• Diagnostic laboratory tests and pathology services
• Imaging services including X-Ray and Ultrasound
• Specialist medical consultations (Cardiology, Neurology, Oncology, etc.)
• Home blood collection services across Kolkata
• Preventive health checkup packages
• Online appointment booking through our website

3 Appointment Booking

When you book an appointment through our website:

• You agree to provide accurate and complete information
• Appointments are subject to availability and confirmation by our team
• We reserve the right to reschedule or cancel appointments with reasonable notice
• You are responsible for arriving on time for your scheduled appointment
• Repeated no-shows may result in restricted booking privileges
• Cancellations should be made at least 2 hours before the scheduled time

4 Payments and Fees

• All fees for services are due at the time of service unless otherwise agreed
• Prices are subject to change without prior notice
• We accept cash, debit/credit cards, UPI, and select health insurance plans
• Insurance claims are processed subject to your insurer's terms and coverage
• Refund requests for prepaid services are subject to our refund policy

5 Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorised access to any part of the website or our systems
• Transmit any harmful, offensive, or disruptive content
• Use automated tools to scrape, crawl, or extract data from our website
• Impersonate any person or entity or misrepresent your identity
• Interfere with or disrupt the security or performance of the website

6 Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of TVR Healthcare and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, or use our content without prior written permission
• The TVR Healthcare name, logo, and brand elements are registered trademarks
• Personal use of our website content for non-commercial purposes is permitted

7 Medical Reports and Results

• Reports are issued to the patient or their authorised representative only
• Digital reports are available within the timeframe communicated at booking
• Results should be interpreted by a qualified medical professional
• We are not liable for decisions made based on self-interpretation of results
• In case of queries about a report, contact us within 7 days of receipt

8 Limitation of Liability

To the maximum extent permitted by applicable law, TVR Healthcare shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability in any matter related to these Terms shall not exceed the amount paid by you for the specific service giving rise to the claim.

9 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

10 Contact Us

If you have any questions about these Terms of Service, please contact us: